Sigma Painting (“Sigma Painting,” “we,” “our,” or “us”) respects your privacy. This policy explains what personal information we collect when you use sigmapainting.com or engage us for residential or commercial painting work, how we use that information, and the choices you have. We follow Canadian privacy law including the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Sigma Painting is a residential and commercial painting company serving the Greater Toronto Area, with our principal place of business in Pickering, Ontario. You can reach us by phone at 289-988-1318 or by email at info@sigmapainting.com.
What we collect
We collect only the personal information we need to respond to inquiries, prepare quotes, and deliver our painting services. That includes:
- Contact details: your name, phone number, email address, and the address of the property where work is being considered or performed.
- Project details: the service you're interested in, project scope, scheduling preferences, and any photos or notes you choose to share.
- Quote & payment information: the estimates we issue and, for active projects, payment records (cheque or e-transfer details — we do not store credit card numbers on our site).
- Communications: a record of emails, text messages, and call notes between you and our team.
- Website analytics: standard log data such as IP address, browser type, pages viewed, and referring URL — used to understand how visitors use the site and improve it.
How we use it
- To respond to estimate requests, answer questions, and schedule on-site visits.
- To prepare and deliver written quotes, contracts, and invoices.
- To coordinate and complete agreed-upon painting work, including reaching you about scheduling, materials, or job-site access.
- To follow up after a job — typically once — to confirm satisfaction and request a review if you're willing.
- To comply with legal, accounting, and insurance obligations (for example, retaining invoices for tax purposes).
- To improve our website, services, and customer experience using aggregated analytics.
We do not sell your personal information. We do not use your information for unrelated marketing without your express consent.
Service providers we share with
We share limited information with trusted service providers who help us run our business. Each is bound by confidentiality and only receives what they need to do their job. Current providers include:
- Website hosting & analytics: Vercel (United States) hosts this website. We may use anonymized analytics tools to measure traffic and improve content.
- Email & communications: standard email providers and any future transactional email service we adopt to send estimates and project updates.
- Accounting & payment processors: the bookkeeping and tax-filing professionals we work with, and our bank for cheque or e-transfer processing.
- Insurance carriers: in the event of an incident or claim related to a project.
Some of these providers store data outside of Canada (most often in the United States). When we transfer personal information across borders, we rely on the provider's contractual safeguards and, where reasonable, choose providers with strong privacy track records.
Cookies and tracking
Our website uses a small number of cookies and similar technologies. Essential cookies keep the site functional (for example, remembering form input). Optional analytics cookies help us understand which pages are popular and where visitors come from. We do not use cookies for cross-site advertising. Most browsers let you block or delete cookies through their settings.
How long we keep your information
- Estimate inquiries that don't become projects: typically deleted or archived within 24 months.
- Active and completed project records (quotes, invoices, photos): kept for at least 7 years to meet Canadian tax and warranty obligations.
- Marketing email subscribers: kept until you unsubscribe.
- Website analytics: typically retained in aggregated form only.
Your rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you and request a copy.
- Correct information that is inaccurate or out of date.
- Withdraw consent for any use of your information that is not required for an active project or legal obligation.
- Request that we delete information we're no longer required to keep.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we've handled your information improperly.
To exercise any of these rights, email us at info@sigmapainting.com or call 289-988-1318. We'll respond within 30 days.
Security
We take reasonable steps to protect personal information from unauthorized access, loss, or misuse. That includes encrypted connections (HTTPS) on this website, restricted access to client records, and standard operational safeguards. No system can guarantee absolute security, but we treat your information with the same care we treat our own.
Children
Our services and this website are intended for adults. We don't knowingly collect personal information from anyone under 18. If you believe a child has provided information through our site, please contact us so we can remove it.
Changes to this policy
We may update this privacy policy from time to time. When we do, we'll update the “Effective” date at the top of this page. Material changes will be noted prominently on our website.
Contact us
Questions, requests, or concerns about your privacy? Email info@sigmapainting.com or call 289-988-1318. You can also write to us at our Pickering, Ontario address — we'll provide it upon request.
This policy is provided for general information and does not constitute legal advice. If your situation calls for it, consult a lawyer for advice specific to your circumstances.